Terms and Conditions

1. Acceptance of Terms

By creating an account, subscribing to a plan, or using any part of Reload Hub platform, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Definitions

• "Platform" means the Reload Hub SaaS application accessible at reloaddigital.in and related tools
• "Subscription" means a paid plan giving access to specific platform features
• "User" means the registered account holder using the Platform
• "Content" means text, images, data, code uploaded or generated through the Platform
• "Reload Digital", "we", "us", "our" refers to Reload Digital, the entity operating Reload Hub

3. Account Registration

• You must be 18+ years old and authorized to bind your business to these Terms
• Provide accurate, current, complete registration information
• Keep your login credentials confidential — you are responsible for all activity on your account
• Notify us immediately of any unauthorized access
• One account per business — multi-user access available with appropriate subscription tier

4. Subscription & Payment

• Pricing: Per subscription tier as listed at signup. Includes 18% GST.
• Billing Cycle: Monthly, quarterly, or annual based on your selection
• Auto-Renewal: Subscriptions auto-renew unless cancelled before renewal date
• Payment Methods: Credit/debit card, UPI, net banking, NEFT (via Razorpay)
• Late Payment: Service may be suspended after 7 days of non-payment; account terminated after 30 days
• Price Changes: 30-day notice for any pricing changes
• Refunds: See our Refund Policy

5. Acceptable Use

You agree NOT to use the Platform to:

• Violate any applicable law or regulation
• Create content that is illegal, fraudulent, defamatory, obscene, or harmful
• Infringe intellectual property rights of others
• Send spam, phishing, or unsolicited marketing communications
• Reverse-engineer, copy, or attempt to extract source code
• Use the Platform for any purpose competitive with Reload Digital
• Bypass usage limits, security controls, or technical restrictions
• Resell, sublicense, or commercially exploit the Platform without written permission

6. Intellectual Property

• Platform IP: All Platform code, design, branding, documentation are owned by Reload Digital
• Your Content: You retain ownership of content you upload. You grant us a license to host, process, and display it for service delivery
• AI-Generated Content: Content generated by Platform AI tools is owned by you for use within your business, subject to usage rights of underlying AI providers
• Feedback: Suggestions and feedback you provide may be used by us without obligation

7. Service Availability

• Target uptime: 99.5% per month (excluding scheduled maintenance)
• Scheduled maintenance: announced at least 48 hours in advance
• Force majeure events (acts of God, war, government action) excluded from SLA
• Service credits available for proven SLA breaches per terms

8. Termination

• By You: Cancel anytime via account settings or by emailing support@reloaddigital.in
• By Us: 30-day notice for non-breach termination; immediate termination for breach
• Post-Termination: Account data retained 30 days for export; deleted thereafter
• Surviving Clauses: Sections on IP, liability, indemnification survive termination

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to fees you paid us in the 12 months preceding the claim
• We are not liable for indirect, consequential, incidental, or punitive damages
• We are not liable for business losses, lost profits, or data loss
• Force majeure events excluded from liability

10. Indemnification

You agree to indemnify and hold harmless Reload Digital, its officers, employees, and partners from claims, damages, or expenses arising from:

• Your violation of these Terms
• Your Content or use of the Platform
• Your violation of any third-party rights or applicable law

11. Governing Law & Disputes

• These Terms are governed by laws of India
• Disputes subject to exclusive jurisdiction of courts in Gurgaon, Haryana
• Parties agree to attempt good-faith resolution before litigation
• Arbitration available under Arbitration and Conciliation Act 1996 if mutually agreed

12. Modifications

We may update these Terms from time to time. Material changes notified via email + 30-day notice. Continued use after notice constitutes acceptance.

13. Severability

If any provision is held unenforceable, remaining provisions continue in full force.

14. Entire Agreement

These Terms (with Privacy Policy, Refund Policy, and any signed agreement) constitute the entire agreement between parties.

15. Contact

Questions about these Terms? Email legal@reloaddigital.in or contact:

Reload Digital
Plot No. 07, Phase V, Udyog Vihar, Gurgaon, Haryana 122016, India
Phone: +91 9911076600
GSTIN: 06CBZPN8878H1ZH