Cancellation Policy

1. How to Cancel

• Self-Service: Login → Account Settings → Subscription → Cancel Plan
• Email: Send cancellation request to support@reloaddigital.in
• Phone: Call +91 9911076600 during business hours (Mon-Sat, 10 AM - 7 PM IST)

Cancellation confirmation emailed within 24 hours.

2. When Cancellation Takes Effect

• Monthly: End of current billing month — you keep access until that date
• Quarterly: End of current quarter
• Annual: End of current annual period
• Refund eligible: Immediate cancellation + refund per Refund Policy

3. Auto-Renewal Cancellation

If you only want to stop auto-renewal (continue using until current period ends), select "Disable Auto-Renewal" instead of "Cancel Now". This gives you full benefit of paid period without future charges.

4. Data Retention After Cancellation

• Days 1-30: Account data retained, can be reactivated by re-subscribing
• Day 30+: Permanent deletion of account data, content, settings
• Backups: Removed from backup systems within 90 days
• Legal holds: Some data retained per tax/legal requirements (typically 7 years for invoices)

5. Data Export Before Cancellation

Before cancelling, export your data:

• Content Export: CSV/JSON download from Admin Panel
• Backup Download: Full account backup ZIP available
• Custom Export: Email support@reloaddigital.in for assistance

Data export must be completed within 30 days post-cancellation. Beyond that, data is permanently deleted.

6. Effect on Published Sites

• Client sites hosted on Reload Hub infrastructure: taken offline at end of subscription
• Sites on your own hosting: continue to work (your responsibility)
• Domain registrations made through us: ownership transferred to you (manage at your registrar)

7. Reactivation

Within 30 days of cancellation, you can reactivate your account:

• Re-subscribe to any active plan
• Account data restored as it was
• No setup fee for reactivation within 30 days

After 30 days: Need to create new account from scratch.

8. Partial Refunds on Cancellation

Per Refund Policy:

• Within refund window: full refund
• Quarterly/Annual after window: pro-rated refund with cancellation fee
• Monthly after 7 days: no refund, but service continues until period end

9. Cancellation Due to Terms Violation

If we cancel your account for Terms violation:

• Immediate access termination
• No refund for current or future billing periods
• Data retention for 30 days for legal compliance
• Right to appeal via legal@reloaddigital.in

10. Service Pause vs. Cancellation

Need to pause temporarily? Available for quarterly and annual subscriptions:

• Pause up to 30 days/year
• Subscription period extended by pause duration
• No charges during pause
• Account features fully restored on resume

Email support@reloaddigital.in to request service pause.

11. Contact

For cancellation assistance:

• Email: support@reloaddigital.in
• Phone: +91 9911076600
• Hours: Mon-Sat, 10 AM - 7 PM IST