Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. They store information such as preferences, session details, or unique identifiers. Similar technologies include local storage, session storage, web beacons, and pixel tags.

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

Required for the platform to function. Cannot be disabled without breaking functionality.

• Session cookies: Maintain your login session
• CSRF tokens: Security against cross-site request forgery
• Authentication cookies: Remember your login state
• Load balancing cookies: Route requests efficiently

2.2 Functional Cookies (Optional)

Improve user experience by remembering your preferences.

• Language preference
• Theme/display settings (dark mode, etc.)
• Recently viewed items
• Cookie consent record

2.3 Analytics Cookies (Optional, Consent Required)

Help us understand how users interact with our platform.

• Google Analytics 4: Page views, user behavior, conversions (anonymized)
• Hotjar/Microsoft Clarity: Heatmaps, session recordings (anonymized)
• Internal analytics: Custom event tracking for feature usage

2.4 Marketing Cookies (Optional, Consent Required)

Used for advertising and remarketing.

• Google Ads: Conversion tracking, remarketing
• Facebook Pixel: Audience building, conversion tracking
• LinkedIn Insight Tag: B2B audience analytics

3. Detailed Cookie List

Cookie Name	Purpose	Duration	Type
laravel_session	Session management	2 hours	Essential
XSRF-TOKEN	CSRF protection	Session	Essential
cookieconsent	Stores consent choice	1 year	Essential
_ga, _ga_XXXX	Google Analytics	2 years	Analytics
_gid	Google Analytics	24 hours	Analytics
_fbp	Facebook tracking	3 months	Marketing
_clck, _clsk	Microsoft Clarity	1 year	Analytics

4. Your Cookie Choices

4.1 Cookie Consent Banner

On your first visit, you'll see a cookie consent banner with options:

• Accept All: All cookie categories enabled
• Reject All: Only essential cookies (you may experience reduced functionality)
• Customize: Choose specific categories

4.2 Change Preferences Later

Click "Cookie Settings" link in our website footer anytime to update your preferences.

4.3 Browser Controls

You can also control cookies via browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Note: Blocking essential cookies will prevent the platform from functioning properly.

5. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals. We use our own consent management instead.

6. Third-Party Cookies

Some cookies are set by third parties (Google, Facebook, etc.). We do not control these. Refer to their privacy policies:

• Google Privacy Policy
• Facebook Privacy Policy
• LinkedIn Privacy Policy

7. Mobile Apps & SDKs

If you use our mobile applications, similar tracking technologies (SDKs, mobile identifiers) may be used. App store permissions govern these — review when installing.

8. Children's Privacy

Reload Hub is not intended for users under 18. We do not knowingly collect cookies from children. If you believe a child has provided data, contact us for deletion.

9. International Visitors

If you access our platform from outside India, your data may be transferred to and processed in India and other countries where our service providers operate. Adequate protection measures in place.

10. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology or regulations. Material changes notified via website banner + email.

11. Contact

Questions about cookies? Email legal@reloaddigital.in or contact:

Reload Digital
Plot No. 07, Phase V, Udyog Vihar, Gurgaon, Haryana 122016, India
Phone: +91 9911076600