Privacy Policy

This Privacy Policy explains how Reload Digital (owner of Reload Hub) collects, uses, stores, and protects personal information when you use our SaaS platform, website, or services. We comply with the Indian Information Technology Act 2000, IT Rules 2021, Digital Personal Data Protection Act 2023 (DPDP), and GDPR principles where applicable.

Last Updated: 3 June 2026

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

Account Registration: Name, email address, phone number, company name, GSTIN (for billing), business type
Payment Information: Billing address, payment method details (processed by Razorpay/Stripe — we do NOT store card numbers)
Content Data: Brand details, logo, business descriptions, service info you input into the platform
Customer Data of Your Customers: If you use our lead capture features, contact details of leads/customers stored on your behalf
Communication: Emails, support tickets, chat messages, demo request details

1.2 Automatically Collected

Device & Browser: IP address, browser type, operating system, device type
Usage Data: Pages visited, features used, click patterns, session duration
Cookies: See our Cookie Policy for details
Server Logs: Access timestamps, error logs, request URLs

2. How We Use Your Information

Service Delivery: To provide the Reload Hub platform features you signed up for
Account Management: Login, billing, support, account-related communication
Service Improvement: Analyze usage to improve features, fix bugs, develop new tools
Marketing: Product updates, new features, relevant offers (you can opt out anytime)
Legal Compliance: Tax reporting, fraud prevention, responding to legal requests
Security: Detect and prevent unauthorized access, abuse, or security incidents

3. Information Sharing

We do NOT sell your personal data. We share information only with:

Service Providers: Payment processors (Razorpay, Stripe), email services (SendGrid), cloud hosting (AWS/Hostinger), analytics (Google Analytics) — bound by data processing agreements
Legal Requirements: If required by Indian law, court orders, or government agencies
Business Transfers: In case of merger, acquisition, or sale of assets (you'll be notified)
With Your Consent: Any other sharing requires your explicit consent

4. Data Storage & Security

Storage Location: Data stored on servers located in India (primary) and AWS Mumbai region
Encryption: SSL/TLS for data in transit; AES-256 for sensitive data at rest
Access Control: Role-based access, multi-factor authentication for admin accounts
Retention: Account data retained for active subscription + 30 days post-cancellation; backups retained 90 days
Security Audits: Annual third-party security audits + continuous monitoring

5. Your Rights (DPDP Act 2023)

You have the following rights regarding your personal data:

Right to Access: Request a copy of data we hold about you
Right to Correction: Update inaccurate or incomplete information
Right to Erasure: Request deletion (subject to legal retention requirements)
Right to Withdraw Consent: Opt out of marketing communications anytime
Right to Grievance Redressal: Contact our Grievance Officer for complaints
Right to Data Portability: Export your data in machine-readable format

To exercise these rights, email legal@reloaddigital.in with your request. Response within 30 days per DPDP Act.

6. Cookies & Tracking

We use essential cookies (authentication, session management) and optional cookies (analytics, preferences). Detailed information in our Cookie Policy.

7. Third-Party Links

Our platform may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices — please review their policies separately.

8. Children's Privacy

Reload Hub is intended for businesses and individuals 18+ years old. We do not knowingly collect data from children under 18. If you believe we have inadvertently collected such data, contact us immediately for deletion.

9. International Data Transfers

Your data may be processed in India and other countries where our service providers operate. We ensure adequate protection through standard contractual clauses and data processing agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email + in-app notification at least 30 days before taking effect.

11. Grievance Officer

Per IT Rules 2021 and DPDP Act 2023, we have designated:

Name: Nagender Grewal
Email: grievance@reloaddigital.in
Address: Plot No. 07, Phase V, Udyog Vihar, Gurgaon, Haryana 122016, India
Response time: Within 48 hours of receipt

12. Contact

For privacy-related questions, contact:

Email: legal@reloaddigital.in
Phone: +91 9911076600
Address: Reload Digital, Plot No. 07, Phase V, Udyog Vihar, Gurgaon, Haryana 122016, India

Frequently Asked Questions

What personal data does Reload Hub collect?

We collect: account details (name, email, phone), payment info (processed by Razorpay/Stripe, not stored by us), content you create on the platform, and automatically collected device/usage data. Full list in Privacy Policy Section 1.

Do you sell my data?

No. We do NOT sell personal data. We share only with service providers (payment, hosting, email) bound by data processing agreements, or when legally required.

How can I request deletion of my data?

Email legal@reloaddigital.in with subject 'Data Deletion Request'. We process within 30 days per DPDP Act. Note: Some data must be retained for tax/legal compliance (typically 7 years).

Is my payment information secure?

Payment data is processed by PCI-DSS compliant providers (Razorpay, Stripe). We do NOT store credit card numbers. Only last 4 digits and transaction IDs are retained for record-keeping.

Where is my data stored?

Primary servers in India + AWS Mumbai region. Encrypted in transit (SSL/TLS) and at rest (AES-256). Annual security audits + continuous monitoring.

How do I contact the Grievance Officer?

Email grievance@reloaddigital.in or contact Nagender Grewal at our Gurgaon office. Response within 48 hours per IT Rules 2021.